Terms of service
These Terms of Service govern your access to and use of the HearStory website, any pages operated under the HearStory brand, and any products, content, features, and services made available through that website (collectively, the "Site").
By visiting the Site, placing an order, or otherwise using the Site, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the Site.
1. Eligibility and Use of the Site
You may use the Site only if you are at least 18 years old, or the age of majority in your place of residence, and are legally able to enter into a binding agreement.
Subject to these Terms of Service, HearStory grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for personal, non-commercial shopping and informational purposes.
You agree not to:
- use the Site for any unlawful, fraudulent, abusive, or misleading purpose;
- interfere with the security, integrity, or operation of the Site;
- copy, scrape, reproduce, distribute, or commercially exploit any part of the Site without our prior written consent;
- upload viruses, malware, or other harmful code;
- attempt to gain unauthorized access to the Site, our systems, or other users' information.
2. Product Information and Order Acceptance
We make reasonable efforts to describe the HearStory product accurately. However, product descriptions, images, packaging details, colors, availability, and other content on the Site may vary slightly from the actual product and may be updated from time to time.
All orders are subject to acceptance and availability. Your order confirmation does not guarantee acceptance of your order. HearStory reserves the right to refuse, limit, or cancel any order at any time, including in cases involving suspected fraud, pricing errors, inventory issues, or suspected resale activity.
If we cancel an order after payment has been submitted, we will issue a refund of the amount paid for the canceled portion of the order using the original payment method unless otherwise required by applicable law.
3. Pricing, Payment, and Promotions
Prices displayed on the Site are shown in the currency presented at checkout unless otherwise stated. Prices, promotions, discounts, shipping charges, and product availability may change at any time without notice.
You agree to provide current, complete, and accurate billing and payment information for all purchases. By placing an order, you represent that you are authorized to use the selected payment method.
Promotional offers are subject to their stated terms and may be modified or discontinued at any time. Promotions may not be combined unless expressly stated.
You are responsible for any applicable taxes, duties, fees, or other governmental charges associated with your purchase unless we expressly state otherwise at checkout.
4. Shipping and Delivery
Shipping and delivery estimates are provided for convenience only and are not guaranteed unless we expressly state otherwise. Delivery times may be affected by carrier delays, weather, customs processing, address issues, and other factors outside our reasonable control.
You are responsible for providing an accurate shipping address and for reviewing your order details before submitting an order. HearStory is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by you.
Risk of loss and title to products pass to you upon delivery to the shipping carrier or, where required by applicable law, upon delivery to you.
5. Returns, Refunds, and Warranty
Returns, refunds, exchanges, and warranty coverage are governed by any separate Return Policy and Warranty Policy posted on the Site. Those policies, if posted, are incorporated into these Terms of Service by reference.
If there is any conflict between these Terms of Service and a specific Return Policy or Warranty Policy posted on the Site, the specific policy will control for that issue to the extent permitted by applicable law.
6. User Content and Submissions
If you submit reviews, comments, photos, feedback, suggestions, or other content to HearStory, you represent that your submission is accurate, lawful, and does not violate the rights of any third party.
By submitting content to us, you grant HearStory a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute that content for operating, improving, marketing, and promoting the Site and our products, subject to our Privacy Policy where applicable.
We reserve the right, but not the obligation, to monitor, edit, remove, or refuse any content in our sole discretion.
7. Intellectual Property
The Site and all content on it, including text, graphics, logos, images, layouts, product names, trademarks, and other materials, are owned by HearStory or its licensors and are protected by applicable intellectual property laws.
Except for the limited right to use the Site for personal, non-commercial purposes, no license or right is granted to you by implication or otherwise. You may not use any HearStory name, logo, branding, or content without our prior written permission.
8. Third-Party Links
The Site may contain links to third-party websites or services for your convenience. HearStory does not control and is not responsible for any third-party websites, content, policies, or practices. Accessing a third-party site is at your own risk.
9. Privacy
Your use of the Site is also subject to any Privacy Policy posted on the Site. Please review our Privacy Policy to understand how we collect, use, and protect personal information.
10. Product Disclaimer and No Medical Advice
Information provided on the Site is for general informational and product education purposes only. It is not medical advice, diagnosis, or treatment advice, and it is not a substitute for consultation with a licensed physician, audiologist, or other qualified healthcare professional.
You are responsible for determining whether the HearStory product is appropriate for your needs. If you have hearing loss, ear pain, sudden hearing changes, dizziness, ringing in the ears, or any other medical concern, you should seek advice from a qualified healthcare professional before using the product.
11. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and all content, materials, and services made available through the Site are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
HearStory does not warrant that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected. To the fullest extent permitted by applicable law, HearStory disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except to the extent such warranties cannot be excluded by law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, HearStory will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of data, loss of use, or business interruption, arising out of or related to your use of the Site or your purchase or use of products from the Site.
To the fullest extent permitted by applicable law, HearStory's total liability for any claim arising out of or relating to the Site, these Terms of Service, or any product purchased through the Site will not exceed the amount you actually paid to HearStory for the product giving rise to the claim.
Nothing in these Terms of Service excludes liability that cannot be excluded under applicable law.
13. Indemnification
You agree to defend, indemnify, and hold harmless HearStory and its affiliates, service providers, and representatives from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your breach of these Terms of Service, your misuse of the Site, or your violation of any law or the rights of a third party.
14. Changes to These Terms
HearStory may update or revise these Terms of Service from time to time. The updated version will become effective when posted on the Site unless a different effective date is stated. Your continued use of the Site after any update constitutes your acceptance of the revised Terms of Service.
15. General Provisions
These Terms of Service, together with any posted Privacy Policy, Return Policy, Warranty Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and HearStory regarding your use of the Site and your purchases from the Site.
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. HearStory's failure to enforce any provision will not be deemed a waiver of that provision or any other right.
You may not assign or transfer your rights or obligations under these Terms of Service without our prior written consent. HearStory may assign or transfer its rights and obligations under these Terms of Service as part of a merger, acquisition, corporate reorganization, or sale of assets.
16. Contact Information
If you have any questions about these Terms of Service, please contact HearStory at gao136759@gmail.com.