Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, information collected automatically through your use of the website, and information received from service providers that help us operate our store.

The types of information we may collect include:

• contact details such as your name, email address, shipping address, billing address, and phone number if you provide it;
• order details such as purchased products, order history, and customer service communications;
• account information if you create an account, such as login credentials and saved preferences;
• payment-related information needed to process orders, although payment card details are typically handled by our payment providers rather than stored by us in full;
• device and usage information such as IP address, browser type, device type, operating system, referral pages, pages viewed, and general website activity.

2. How We Use Information

We use personal information to operate and improve the HearStory website and customer experience. This may include using information to:

• process and fulfill orders;
• communicate with you about orders, returns, refunds, or customer support requests;
• create and maintain your customer account if you choose to have one;
• send service-related emails and, where permitted, marketing communications;
• improve our website, product offerings, and customer experience;
• monitor website performance, prevent fraud, and protect the security of our business and customers;
• comply with applicable legal, tax, accounting, and regulatory obligations.

3. When We Share Information

We do not sell your personal information as part of our ordinary business operations. We may share information when necessary to run our store and provide services to you.

We may share information with service providers and partners that help us with:

• website and ecommerce platform operations;
• payment processing;
• shipping, delivery, and logistics;
• customer support and communications;
• analytics, website performance, and security;
• marketing and advertising support.

We may also disclose information if required by law, to respond to legal process, to protect our rights, to investigate suspected fraud, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

4. Cookies, Analytics, and Similar Technologies

HearStory may use cookies, pixels, analytics tools, and similar technologies to help the website function properly, remember your preferences, understand how visitors use the website, improve performance, and support marketing efforts.

These tools may collect information such as browser type, device type, IP address, pages viewed, time spent on the website, and interactions with content or shopping features. You can usually control cookies through your browser settings, although disabling cookies may affect certain website features.

5. Marketing Communications and Opt-Out

If you sign up for promotional emails or otherwise consent to receive marketing from HearStory, we may send you updates about products, offers, and news. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing emails, we may still send you non-promotional communications related to your orders, account, returns, refunds, or important service updates.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing our agreements, and complying with legal obligations.

7. Security

HearStory uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure, and you provide information to us at your own risk.

8. Children's Privacy

The HearStory website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

9. Third-Party Links

The website may contain links to third-party websites or services. HearStory is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing personal information to them.

10. Your Choices and Requests

Depending on how you interact with HearStory, you may request access to, correction of, or deletion of certain personal information we hold about you. If you have a customer account, you may also be able to review or update some account details directly through your account settings.

To make a privacy-related request or ask a question about your information, please contact us at gao136759@gmail.com.

11. Changes to This Privacy Policy

HearStory may update this Privacy Policy from time to time. The updated version will become effective when posted on the website unless a different date is stated. Your continued use of the website after any update means you accept the revised Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or HearStory's data practices, please contact us at gao136759@gmail.com.